This large Victorian Government Department provides a diverse range of services to the community.
It had been determined by senior management that one of its key offices was no longer adequate to service its client needs and a new office location was identified. In relocating the office, the Department wanted to move the team to an open plan environment, where previously staff had resided behind a secure office and reception. The primary driver for this decision was to provide a more contemporary setting for client service. Key employees concerns related to issues of security and privacy given the sensitive nature of much of their work.
Peter Wagner & Associates was commissioned to develop a change strategy that engaged staff to work through these and other issues. Focus groups were conducted with an emphasis on what was required to make the move successful and what might be potential solutions that would resolve any outstanding concerns.
The result was a better-than-expected response by staff to the new office environment and a smooth transition to the new location.
